The trade association for suppliers to the food processing and packaging industry.
It’s common knowledge that it’s easier and cheaper to keep an existing client than it is to obtain a new one and for this reason, excellent customer service is critical to your success. Whether working in the office or on the plant floor, if your personnel deals with customers or prospects at any level, they need to be trained to make any type of customer interaction a positive event. This Learning Path includes a variety of important topics and provides solutions and coping mechanisms to provide excellent customer service.
Courses in this Learning Path include:
|CUSTOMER SERVICE SKILLS COURSES||ESTIMATED TIME|
|CUS-1001 Focusing on Your Customers||0.7|
|CUS-1002 Providing Friendly, Courteous, and Efficient Service||1.4|
|CUS-1003 Communicating Effectively with Customers||1.1|
|CUS-1004 Identifying and Meeting Customer Needs||1.1|
|CUS-1005 Building Customer Relationships||1.4|
|ADVANCED CUSTOMER SERVICE|
|CUS-1006 Respecting Diversity in Your Customers||1.0|
|CUS-1007 Better Serving Customers with Disabilities||0.9|
|CUS-1008 Dealing with Difficult Customers||0.9|
|CUS-1009 Responding to Customer Complaints||1.1|
|CUS-1010 Managing Conflict with Internal Customers||0.9|
|TOTAL NUMBER OF HOURS, CUSTOMER SERVICE||10.4|